Queue management made simple

Queue Management System to Eliminate Physical Queues.

Let customers join the queue from their phone, cut crowding at the door, and give your team a live view of every walk-in — no extra hardware required.

Trusted by barbershops, retail, and hospitality businesses using QueueAway to manage walk-ins, improve customer experience, and keep queues moving.

Start free trial → See how it works
No card required Set up in minutes Works on any device
£14.99 / $19.99 per month No contract · Cancel any time
QueueAway queue management system dashboard shown on multiple devices

85%

Less waiting (typical improvement)

50%

Less crowding in your space

30%

Faster service at peak times

★★★★★
Trusted by busy businesses

"QueueAway took the pressure off the shop instantly — less crowding, happier customers, and we can manage walk-ins properly."

New Feature

Introducing the QueueAway Virtual Waiting Room.

Let visitors join a branded digital waiting room, follow their place in line live, and receive automatic updates before they are called forward. Perfect for crowds at events.

  • Join instantly — visitors scan a QR code or tap a link to enter the queue.
  • Track progress live — they can see their place and follow updates in real time.
  • Return when called — QueueAway notifies them when it is their turn.
See a Live Demo → Learn more
QueueAway virtual waiting room on a mobile device showing a visitor's live position in the queue at an event
Preview

How QueueAway's Queue Management System Works

A simple 3-step queue management system that lets customers join queues online, reduce wait times, and stay updated in real time.

Customer scanning a QR code on their phone to join a virtual queue

Join the queue

Customers scan a QR code or tap a link to join the queue instantly.

Person waiting comfortably away from the queue while checking live position updates on their phone

Wait anywhere

Customers receive live updates and can wait comfortably instead of standing in line.

Mobile phone displaying a QueueAway SMS notification telling a customer it is their turn

Get notified

Staff manage the queue in real time while customers are notified when it's their turn.

Start Free Trial Book a Free Demo See a live queue example →
Preview
Trusted nationwide

Businesses That Trust QueueAway

From retail stores and barbershops to hospitality venues and events, businesses use QueueAway to manage queues, reduce wait times, and improve customer experience.

QueueAway digital queue management app showing a customer's live position in a virtual queue
What is QueueAway?

A modern digital queuing system that cuts wait times.

A virtual queue system like QueueAway lets customers join a queue online instead of waiting in line. Reduce wait times, eliminate physical queues, and serve more customers — no hardware needed. What is a queue management system?

Our queuing app takes the hassle out of waiting. Customers get an estimated wait time, join your queue remotely with your queue management system, and receive a notification when you're ready for them.

For organisations operating in North America, we've published a dedicated queue management system guide for US businesses covering compliance, features, and real-world use cases.

  • Spend less time chasing no-shows and more time looking after customers with a simple queuing app.
  • QueueAway's queue management software features help you stay organised, reduce crowding, and keep staff in control.
  • No contract. No cancellation fees. No hidden charges.
View pricing → See how it works

Don't just take our word for it

Real usage, real momentum. Here's what QueueAway is driving right now.

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QueueAway user accounts & climbing

0

QueueAway slots used so far this year

£0

Generated revenue via QueueAway appointments

Live updates Calmer venues Better customer flow
QueueAway • Testimonials

Our customers love QueueAway

Real stories from teams using QueueAway to reduce walk-outs, calm busy spaces, and keep customers informed.

★★★★★
"I saw a new face walk in and turn right around when they saw how many people were waiting. We were losing new clients — and risking regulars too. Since introducing a queue management system for barbershops, clients can join the queue and go grab a coffee instead of standing around. It's easy for everyone — and our regulars have grown massively."
A QueueAway User Barbershop
Using since 2018
★★★★★
"The biggest difference is how calm the venue feels. People aren't crowded by the entrance — and staff get fewer 'how long left?' questions because the updates are clear."
Operations Manager High-footfall venue
Peak-time ready
★★★★★
"Setup was simple and we were live quickly. QueueAway helped us handle peak times better while keeping the customer experience smooth."
Store Lead Retail
Fast setup
Book a Free Demo Start Free Trial See a live queue example →
QueueAway • Support

Here to help when you need us to be.

Our support team is on hand to keep your business running smoothly. QueueAway is simple to use, but if you ever need help, you'll have direct access to real people who can guide you quickly.

  • ✓Fast onboarding so you're live quickly
  • ✓Direct support access when you need it
  • ✓Practical setup advice for your venue and workflow
Book a Free Demo Start Free Trial Read FAQs →
QueueAway support team helping customers

Questions? Sorted.

Everything people ask before using QueueAway.

What is QueueAway?
A virtual queue or virtual waiting room for walk-in businesses. Customers join from their phone, see their place in line, and get notified when it's their turn — no app download, no standing around.
Do my customers need to download an app?
No. Customers join the queue from a link or QR code that opens straight in their phone's browser. Your team doesn't need extra hardware either — everything runs from a tablet, laptop, or phone you already have.
How much does it cost?
Plans start at £14.99/month, with a £19.99/month tier for larger or multi-location setups. No setup fees, and you can start with a free trial before paying anything. Virtual waiting rooms are priced individually due to SMS costs and tailored bespoke emails and branding.
Can I try it before committing?
Yes — every plan starts with a free trial, and you can try the check-in flow yourself first through our live demo.
Will it actually cut down no-shows?
That's the main reason most businesses switch. Customers get real-time updates on wait times instead of guessing, so fewer walk away — and fewer no-show when they're called.
Is QueueAway only for barbershops?
It started there, but it works for any walk-in-heavy business — salons, retail counters, restaurants, clinics. If people wait in a line, QueueAway can manage it. The virtual waiting room is used for large crowd handling for events.
What's the virtual waiting room?
It's the screen your customers see after they check in — their live position in line, an estimated wait, and an alert when they're up next, all in their phone's browser. It's also used for crowd handling at large events. You can try it yourself through our live demo before signing up.
How long does setup take?
Most businesses are live the same day. Sign up, set your queue name and hours, and share your check-in link or QR code — no technical setup required. The virtual waiting room needs a little longer due to customisation and branding.
Can I cancel anytime?
Yes, there's no lock-in contract. Cancel whenever you like from your account settings.

Need to ask us a question?

We are here to help. Drop our team a message using the contact box and a team member will respond as quickly as possible.