Terms of Service & Privacy Policy

Terms of Service

In accepting the following, you confirm your status as a licensee to the “Website” and “App” (Application), which will be referred to as QueueAway. The website and app are a provision of QueueAway (“We”, “Us” “Our”) and both are our sole property. As a licensee, you hereby agree to adhere to all of the following terms with no exceptions. We advise you to carefully read through our terms before using any of our services. We are committed to providing the highest level of service and privacy to all our users. We commit to following all principles and guidelines outlined by the General Data Protection Regulation (GDPR) effective May 25th 2018. The GDPR is designed to protect individuals and their personal data.


Please be informed that the materials on this site provides information about our website app and is in compliance with the UK directives. All materials are for educational purposes and interoperability of an independently created web based and text application. This site is not liable for any misuse of these materials and has no control over how other entities use these materials. Users of QueueAway app and website are fully responsible for any consequences resulting from their use of QueueAway services.

The materials on QueueAway app and website are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, warranties of title and implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the functions contained in this site will be uninterrupted or error-free. We always ensure that errors detected are corrected.


The QueueAway App and website service are intended solely for use by QueueAway registered users. By using the app, website and any other QueueAway services you agree to uphold the terms and conditions hereby set and will forfeit the use of your account and further use of QueueAway services should any terms be breached. These terms apply to all users with access to QueueAway services through any form of media including but not limited to mobile phones, internet and other digital services.

As a QueueAway user you have the sole right and are individually responsible for any activity taking place under your registered e-mail account.

Your use of QueueAway services is provided to you on a temporary basis and is not a guaranteed right. You accept that situations may arise where you cannot access QueueAway services for reasons including but not limited to scheduled updates/downtime, server crash, account deletion, account ban etc. Therefore, QueueAway will not accept liability for any period where QueueAway services are not available. Your right to use QueueAway services may be revoked at any time and without notice at the sole discretion of QueueAway and any affiliated bodies.

QueueAway app will be routinely updated and therefore changes are to be expected. We reserve the right to amend or remove any part of QueueAway services without prior notice, in return you are expected to keep your version of QueueAway app up to date in order to experience the best QueueAway app possible. Once we formally notify you about changes to our terms and conditions and QueueAway services e.g. new updates, features, you will be deemed to have accepted such changes if you continue to use QueueAway services thereafter.

Your license to use the QueueAway service is limited to your registered address, any deviation from this location without prior permission, can result of termination of your access and use without prior warning.

All content which appears on QueueAway is the sole responsibility of the publisher and QueueAway Ltd accepts no liability or responsibility arising from any harm caused by such information or any misinterpretation of such information. Should such content be found to exist, you agree to report it immediately as a complaint to QueueAway via email.

We QueueAway, take no responsibility, if you the user, uses the QueueAway app attempt any illegallity under the Telecommunications Act, and can result in the termination of your access and use without prior warning.

We specifically reserve the right to withdraw access to our Website and/or our App and/or cancel any contact in the event that you fail any credit or fraud prevention check or where we reasonably suspect fraud or money laundering by you or someone using your account.


Your data will be collected upon signing up to QueueAway to use our services. If you are a Barber we collect your name, email address, place of business and your bank details. If you are a customer we collect your name, and mobile telephone number details in order for the use of QueueAway services.

Any data entered through the website application directly or included in any message to us will be subject to this Privacy Policy. You are responsible for its accuracy and relevance and must have the authority to disclose it for us to utilise it for the purposes of any transaction or services concluded for or by you through the website application or any other form of communication.

You agree to allow us to collect personal information that you choose to share with us, any content you have shared with us through correspondence, information about the way our services are used, frequency within which our services are used, statistics relating to QueueAway’ performance.

By entering you the clients mobile telephone device number into our website app, you allow QueueAway access for the sole use for text messaging appointment readiness only.


We reserve the right to refuse to publish any content if it is in breach of reasonable standards expected. Misrepresentation of your experience will be considered a breach of this agreement, and the posting of explicit or inappropriate content will be also be considered a breach. QueueAway also reserves the right to remove any content already published from public domain. QueueAway and all affiliated bodies will not be held liable for any loss or damage caused by any user-generated-content published, nor will we be held liable for any loss or damaged caused by the decision to leave published or remove any content published in respect to QueueAway; views and opinions expressed on QueueAway platforms.

Any users found to be in breach of these terms, particularly those who persistently misuse the QueueAway service may be subject to a ban or account closure at the sole discretion of QueueAway. Whilst there is a right to free speech, all content must be accurate to the experience received. All QueueAway Documents published for public use cannot be linked to, mentioned, or referred to in public media with any misrepresentative or slanderous material that may harm our or any of our partner’s reputation. Any reference to our service must be done so in a fair and legal manner which does not damage our reputation.


Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause.

Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause:

  • Any indirect, special or consequential loss, damage, costs, or expenses or;
  • Any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or
  • Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or
  • Any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or
  • Any losses arising directly or indirectly from the choice of services and how they will meet your requirements or your use of the services or any goods supplied in connection with the services

You agree to indemnify, keep indemnified and hold harmless QueueAway and all affiliated bodies and personnel from and against any and all claims, demands, obligations, actual or alleged causes of action and lawsuits and all damages, liabilities, fines, judgments, costs (including settlement costs), expenses associated therewith (including the payment of reasonable legal charges and disbursements) and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis)) and all other reasonable professional costs and expenses arising out of or in connection with any breach by you of any term of this Agreement or arising out of any action brought by any third party relating to the your services provided (or not provided), or actions (or failure to act), of you or any person (other than QueueAway) acting on its behalf, including, without limitation any action brought in connection with any Data Protection Legislation, Partner Content or a Customer visit to your venue. This paragraph and all paragraphs in this section (Liability and Indemnity) shall survive the termination, expiry or cancelation of this Agreement.


At any time there could be unforeseen circumstances which could interrupt the flow of service rendered. At any such time if the performance of this Agreement or any obligation thereunder except the making of payments hereunder is prevented, restricted, or interfered with by reason of: fire, flood, earthquake, explosion or other casualty or accident or act of God, strikes or labour disputes, inability to procure or obtain delivery of parts, supplies, power, telecommunication services, equipment or software from suppliers, war or other violence, any law, order, proclamation, regulation, ordinance, demand or requirement of any governmental authority, or any other act or condition whatsoever beyond the reasonable control of the affected party, the party so affected shall be excused from such performance to the extent of such prevention, restriction or interference; provided, however, that the party so affected shall take reasonable steps to avoid or remove such cause of non-performance and shall promptly resume performance hereunder whenever such causes are removed.


If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

We have the right to revise and amend these terms and conditions as needed to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities, so please review our terms regularly.

This Agreement contains all the terms agreed between the parties regarding its subject matter and overrides any prior agreement, understanding or arrangement between the parties, whether oral or in writing.

You agree to take up all formal complaints about QueueAway services with QueueAway via email to give us an opportunity to resolve your complaint and provide a better experience for all our users.


These Terms and Conditions are governed by and interpreted according to English law. All disputes arising under these Terms and Conditions are subject to the exclusive jurisdiction of the English courts.